Frequently Asked Questions
How soon should I place my order?
The sooner the better. For tents and large scale events, you should be booking at least a couple of months in advance or earlier if you can. For smaller orders, depending on availability, a week or two is fine.
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Do we pick up the order or can it be delivered?
We have two locations, one in Campbell River and one in Courtenay and your order can be picked up from either place (see map at the bottom of the page). As for delivery, we charge $25 each way within certain distances. Deliveries are only to the door, extra charges will apply for that require special handling or unloading to another location. For pick up, all items must be stacked and ready to go as they were left. Please ask for special rates for longer distances.
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How long do I get to keep my rental items?
Generally, for pick up of items, they go out the day before the event and are returned on the next business day following the event. If we are delivering the rental then the items are dropped off either the day before or the morning of the event and then picked up the next day.
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What about delivery and pick up after-hours and on holidays?
Weekends and holidays generally tend to be busier so book early. Special rates apply for after- hours delivery and pick up.
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Can you deliver without me being there?
Yes, provided there is a garage or covered area where we can leave the items. Also, as long as the order has been paid for and the rental agreement has been signed.
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When do I pay for the order?
Every order must be paid for before it leaves the warehouse and before the order is loaded in the truck.
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Do I need to pay a deposit at the time of booking?
We do require an 50% deposit to confirm your rental. We accept VISA, MasterCard, Diners' Card, debit or cash, sorry we do not accept personal cheques.
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What is your cancellation policy?
Cancellations are permitted until five (5) days prior to the event with a full refund of all deposit money. Cancellations made within five days of the rental date lose full deposit. Full charges will apply if the cancellation is made after the order has left the warehouse.
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Do you set up the tents, tables and chairs?
Included in the cost of the tent is delivery, setup and take-down. As for set up of and other rental item, the service may be provided for an additional fee, contact our office for information.
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Do I have to wash the linen?
No, the laundering fee is included in the rental cost. Although there will be additional charges if there are any burns, mildew or wax stains on the linen. Please return the linen back in the tote provided, if the linen gets wet we ask that it be dried in order to prevent mildew. The cost of replacing a banquet linen is $25.00 and a 90" round linen is $30.00.
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Do I have to wash the glassware or dishes?
No, but all dishes must be returned rinsed or additional charges will applied. Some items such as our barbecues do require a cleaning deposit.
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What about missing or damaged items?
Our intention is to provide you with unchipped or bent items, if they are returned damaged then you are responsible for the replacement cost of that item. Or if items are missing, then the renter is also responsible for those items. We ask that all items be double-checked upon receipt and to contact our office with any discrepancies.
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