FAQ
How soon should I place my order?
We recommend placing your order as you know what you need. Your order may be revised right up until two weeks prior to your event. For tents and large scale events, we recommend booking at least a couple of months in advance or earlier if you can. Even if your order is last minute, we will do everything we can to accommodate your needs.
What is your payment policy?
At time of reservation we require a 50% deposit towards the balance due and the remainder is to be paid two weeks prior to the rental date. If a reservation is made within the cancellation policy time-frame, payment in full is due upon reservation.
What type of payments do you accept?
We accept Cash, Debit, Visa, Master Card, and American Express. Regardless of payment choice, we will need to secure a valid credit card for all rentals.
Do you provide credit or invoicing options?
Yes. We have an application available for established, ongoing commercial and vendor accounts. Please contact us directly for more information.
Do you require a deposit?
Yes. All reservations require 50% payment of the total balance owing. This acts as a security deposit for your reservation and guarantees the items will be available to you.
How long can I keep the items I rent?
A ‘one-day’ rental is generally allowed to be picked up the day before your event and returned the following business day after your event. If you are needing the rental items for an extended length of time, please contact us directly to see if special arrangements can be made.
Can I change my order?
Yes, you can change, alter, and eliminate items from your order up until the cancellation policy time-frame. You are always welcome to make additions to your order, but if not previously reserved we cannot guarantee items and/or staff availability for short notice additions.
Can I cancel or reduce my order?
You can cancel or reduce your order up until 14 days prior to your rental date with a full refund of deposits. If you cancel or reduce your order within the 14 days, a 50% cancellation fee will be applied. For all items cancelled the day of the rental, full charges will apply.
What if I do not use my rental items?
Because your rented items are unavailable to other clients once you have reserved them, and due to the fact that all items require processing and cleaning regardless of use, full rental fees apply whether you use the items or not.
Do I need to wash the dishes?
No. This is the glory of renting! All we ask is that you rinse the food off the dishes and place them back in the crates they were delivered in. We have a thorough cleaning and sanitization process on our premises and we take care of the rest. Just relax and enjoy your event…no extra cleaning necessary!
Do I have to wash the linen?
No, the laundering fee is included in the rental cost. Although there will be additional charges if there are any burns, mildew or wax stains on the linen. Please return the linen back in the container provided. If the linen gets wet we ask that it be dried before placing in containers to prevent mildew.
Do you offer charity discounts?
Yes. We do offer discounts to selected charity organizations, however due to the large number of requests we receive, we unfortunately have to be selective. There is an application process available, please contact us directly for more information.
What are your showroom hours?
All In One Party Shop is open from 9:30 am to 5:00pm Monday through Friday. From June-September we are also open from 9:00 am to 1:00 pm Saturdays. Additionally, for July and August we are open for rental returns only on Sundays from 12:00 pm to 4:00 pm. We are closed on holidays.
Do I require an appointment to visit your showroom?
No appointments are necessary for drop-in visits and we welcome guests in our showroom anytime during regular business hours. However, we do encourage clients to book consultations for quotes on full event rentals so that we can ensure the proper attention and focus.
Do you deliver and pick-up?
Yes. All In One Party Shop offers delivery services on Vancouver Island and surrounding islands. For more information on delivery costs and areas of service, please contact us directly or visit our Delivery Service page for additional information..
Where do I pick my order up?
We have two locations, one in Campbell River and one in Courtenay and your order can be picked up from either place (see map at the bottom of the page). Please be sure to specify which location you will be picking your order up from at the time of booking.
Do you deliver outside of office hours and on holidays?
Our delivery technicians work on holidays, weekends and after hours where needed. Please contact us directly for special rates for after- hours delivery and pick up.
Can you deliver without me being there?
We will deliver without the client present provided there is a garage or covered area where we can leave the items and prior arrangements have been made.
Do you set up delivered items?
We set up and take down all major equipment such as tents, dance floors, and 3 Pillar Back Drops. Other delivered items (tables, chairs, china, and linens) are to be set up and dismantled by the client and all items should be packed up in the manner which they were delivered. If, at the time of pick-up, All In One Party Shop is required to dismantle from an event additional labour fees will be applied.
What if my order is incorrect when I get it?
All In One Party Shop prides itself on the accuracy of it's orders, but occasionally something is missed. If you find a discrepancy in your order we ask that you contact us prior to your event to give us the opportunity to correct it or to ensure you are not charged for items you did not receive.
What happens if something breaks during my rental?
For any items damaged or broken during your rental you will be charged full replacement value of the item(s).
What happens if items are missing when I return my rental?
We will contact you within 10 days of your return if items are missing from your order. We then give you one week to locate the items and if they cannot be found, you will be charged full replacement value of the item(s).
What happens if I return items late?
All late returning items will be subject to additional rental charges. When items do not return on time, our processing is backlogged which jeopardizes other customer orders occurring after your event. If unforeseeable circumstances come up that deter you from returning items on time, please contact us directly to communicate the options available.
